{"id":15674,"date":"2026-05-21T12:11:17","date_gmt":"2026-05-21T02:11:17","guid":{"rendered":"https:\/\/greenlifeindustryqld.org.au\/?post_type=product&#038;p=15674"},"modified":"2026-05-21T12:11:17","modified_gmt":"2026-05-21T02:11:17","slug":"20-hours-short-course-sales-skills-for-garden-centres","status":"publish","type":"product","link":"https:\/\/greenlifeindustryqld.org.au\/product\/20-hours-short-course-sales-skills-for-garden-centres\/","title":{"rendered":"20 HOURS SHORT COURSE SALES SKILLS FOR GARDEN CENTRES"},"content":{"rendered":"<p><strong>COURSE DESCRIPTION<\/strong><\/p>\n<p>Students will learn the art of selling &#8211; understanding that a more professional approach to selling is the key to improved sales in today\u2019s competitive environment. &nbsp;If a garden centre is to survive today, then it needs great staff with the abilities, techniques, attitudes and approaches of professional salespeople. Knowing how to open and close a sale and how to encourage add-on sales are fundamental to sales skills. This course covers that and a lot more.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>WHAT THE COURSE COVERS \u2013 8 LESSONS<\/strong><\/p>\n<p><strong>Lesson 1: Presentation, Personality and Communication in Selling<\/strong><\/p>\n<ul>\n<li>Personality, Self-Awareness and Attitude<\/li>\n<li>Types of Shoppers<\/li>\n<li>Communication, Active Listening and Conversation Selling<\/li>\n<li>Communicating Confidence<\/li>\n<li>Trends in Garden Centre Customers<\/li>\n<\/ul>\n<p>&nbsp;<strong>Lesson 2: Helping the Product Sell Itself<\/strong><\/p>\n<ul>\n<li>Merchandising and Displays<\/li>\n<li>Signs<\/li>\n<li>How Customers Pay<\/li>\n<li>Garden Centre Products and Services<\/li>\n<\/ul>\n<p><strong>&nbsp;Lesson 3: Product Knowledge<\/strong><\/p>\n<ul>\n<li>What is Product Knowledge?<\/li>\n<li>Knowing your competition<\/li>\n<li>Marketing For Garden Centres and Nurseries<\/li>\n<li>Lesson 3 Additional Reading<\/li>\n<li>Mark Ups in Garden Centres \u2013 What to Charge<\/li>\n<li>What is a \u2018Reasonable\u2019 Mark Up?<\/li>\n<\/ul>\n<p><strong>&nbsp;Lesson 4: Selling Made Simple<\/strong><\/p>\n<ul>\n<li>Introduction &#8211; The selling process<\/li>\n<li>Steps in Sales<\/li>\n<li>Using Language to Promote Sales<\/li>\n<li>Creating Logical Sentences<\/li>\n<li>Reduce Confusion in Your Sales Approach<\/li>\n<\/ul>\n<p><strong>&nbsp;Lesson 5: \u2018The Opening\u2019 (Gaining the Customer \u2019s Attention)<\/strong><\/p>\n<ul>\n<li>Introduction<\/li>\n<li>Timing and Opening a Sale<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Lesson 6: \u2018Closing a Sale \u2019 (COS)<\/strong><\/p>\n<ul>\n<li>Add-On Sales\/Upselling<\/li>\n<\/ul>\n<p><strong>&nbsp;Lesson 7: The Law and Selling<\/strong><\/p>\n<ul>\n<li>Ethics and Selling<\/li>\n<li>Ethics in Sales<\/li>\n<li>Guidelines for Ethical Marketing and Selling<\/li>\n<\/ul>\n<p><strong>&nbsp;Lesson 8: Gaining and Keeping Customers<\/strong><\/p>\n<ul>\n<li>Customer Satisfaction<\/li>\n<li>Promotions<\/li>\n<li>Measuring Success<\/li>\n<\/ul>\n<p><strong>COURSE FEATURES<\/strong><\/p>\n<ul>\n<li>20-hour, self-paced course<\/li>\n<li>Fully online, flexibly paced<\/li>\n<li>Optional practical tasks throughout<\/li>\n<li>Automated self-assessment tests<\/li>\n<li>&#8220;Certificate of Completion&#8221; on achieving a 60% pass rate on a final assessment<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><strong>WHO SHOULD STUDY THIS COURSE?<\/strong><\/p>\n<ul>\n<li>Garden centre sales assistants<\/li>\n<li>Garden centre owners<\/li>\n<li>Small operators<\/li>\n<li>Larger operators with accessible and flexible staff training needs<\/li>\n<li>People (with some horticultural background) looking to break into garden sales<\/li>\n<li>Students of horticulture wanting to expand into sales<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>COURSE DESCRIPTION Students will learn the art of selling &#8211; understanding that a more professional approach to selling is the key to improved sales in today\u2019s competitive environment. &nbsp;If a [&hellip;]<\/p>\n","protected":false},"featured_media":15676,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_exactmetrics_skip_tracking":false,"_monsterinsights_skip_tracking":false,"ngg_post_thumbnail":0,"_price":"225","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false},"product_brand":[],"product_cat":[460],"product_tag":[],"class_list":["post-15674","product","type-product","status-publish","has-post-thumbnail","product_cat-courses","first","instock","taxable","shipping-taxable","purchasable","product-type-simple"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"COURSE DESCRIPTION Students will learn the art of selling - understanding that a more professional approach to selling is the key to improved sales in today\u2019s competitive environment. 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