{"id":13221,"date":"2026-03-04T09:36:01","date_gmt":"2026-03-03T23:36:01","guid":{"rendered":"https:\/\/greenlifeindustryqld.org.au\/?post_type=tribe_events&#038;p=13221"},"modified":"2026-06-24T11:19:20","modified_gmt":"2026-06-24T01:19:20","slug":"understanding-the-customer-journey-webinar","status":"publish","type":"tribe_events","link":"https:\/\/greenlifeindustryqld.org.au\/event\/understanding-the-customer-journey-webinar\/","title":{"rendered":"Understanding the Customer Journey &#8211; WEBINAR"},"content":{"rendered":"<p>Join CEMOH trainers Doug Bergez and Simon Dell for a live online webinar that explores turning prospects into customers.<\/p>\n<p>By the end of this session, you&#8217;ll know how to:<\/p>\n<ul>\n<li>Map your customer&#8217;s actual buying journey from the moment they first hear about your nursery or business to the moment they hand over payment<\/li>\n<li>Identify the exact point where you&#8217;re losing prospects (and the simple fixes that stop the leak)<\/li>\n<li>Turn casual enquiries, walk-ins, and trade leads into committed, paying customers<\/li>\n<li>Use follow-ups that don&#8217;t feel pushy: the right message, at the right time, to the right prospect<\/li>\n<li>Build trust faster with landscapers, retailers, and wholesale buyers so they choose you over a competitor<\/li>\n<li>Set up a simple, repeatable sales process your whole team can follow<\/li>\n<li>Spot the &#8220;low-hanging fruit&#8221; prospects already sitting in your enquiries, quotes, or email list who just need one more nudge to buy<\/li>\n<li>Walk away with a practical action plan you can apply in your business the same week<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Join CEMOH trainers Doug Bergez and Simon Dell for a live online webinar that explores turning prospects into customers. 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