{"id":13221,"global_id":"greenlifeindustryqld.org.au?id=13221","global_id_lineage":["greenlifeindustryqld.org.au?id=13221"],"author":"324","status":"publish","date":"2026-03-04 09:36:01","date_utc":"2026-03-03 23:36:01","modified":"2026-06-24 11:19:20","modified_utc":"2026-06-24 01:19:20","url":"https:\/\/greenlifeindustryqld.org.au\/event\/understanding-the-customer-journey-webinar\/","rest_url":"https:\/\/greenlifeindustryqld.org.au\/wp-json\/tribe\/events\/v1\/events\/13221","title":"Understanding the Customer Journey – WEBINAR","description":"
Join CEMOH trainers Doug Bergez and Simon Dell for a live online webinar that explores turning prospects into customers.<\/p>\n
By the end of this session, you’ll know how to:<\/p>\n
\n
Map your customer’s actual buying journey from the moment they first hear about your nursery or business to the moment they hand over payment<\/li>\n
Identify the exact point where you’re losing prospects (and the simple fixes that stop the leak)<\/li>\n
Turn casual enquiries, walk-ins, and trade leads into committed, paying customers<\/li>\n
Use follow-ups that don’t feel pushy: the right message, at the right time, to the right prospect<\/li>\n
Build trust faster with landscapers, retailers, and wholesale buyers so they choose you over a competitor<\/li>\n
Set up a simple, repeatable sales process your whole team can follow<\/li>\n
Spot the “low-hanging fruit” prospects already sitting in your enquiries, quotes, or email list who just need one more nudge to buy<\/li>\n
Walk away with a practical action plan you can apply in your business the same week<\/li>\n<\/ul>","excerpt":"","slug":"understanding-the-customer-journey-webinar","image":false,"all_day":false,"start_date":"2026-07-16 16:30:00","start_date_details":{"year":"2026","month":"07","day":"16","hour":"16","minutes":"30","seconds":"00"},"end_date":"2026-07-16 18:30:00","end_date_details":{"year":"2026","month":"07","day":"16","hour":"18","minutes":"30","seconds":"00"},"utc_start_date":"2026-07-16 06:30:00","utc_start_date_details":{"year":"2026","month":"07","day":"16","hour":"06","minutes":"30","seconds":"00"},"utc_end_date":"2026-07-16 08:30:00","utc_end_date_details":{"year":"2026","month":"07","day":"16","hour":"08","minutes":"30","seconds":"00"},"timezone":"Australia\/Brisbane","timezone_abbr":"AEST","cost":"","cost_details":{"currency_symbol":"","currency_code":"","currency_position":"","values":[]},"website":"https:\/\/www.eventbrite.com.au\/e\/1983588007126?aff=oddtdtcreator","show_map":false,"show_map_link":false,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[],"tags":[],"venue":{"id":12043,"author":"324","status":"publish","date":"2025-06-23 11:19:36","date_utc":"2025-06-23 01:19:36","modified":"2025-06-23 11:19:36","modified_utc":"2025-06-23 01:19:36","url":"https:\/\/greenlifeindustryqld.org.au\/venue\/online\/","venue":"Online","slug":"online","json_ld":{"@type":"Place","name":"Online","description":"","url":"","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"show_map":true,"show_map_link":true,"global_id":"greenlifeindustryqld.org.au?id=12043","global_id_lineage":["greenlifeindustryqld.org.au?id=12043"]},"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"Understanding the Customer Journey – WEBINAR","description":"<p>Join CEMOH trainers Doug Bergez and Simon Dell for a live online webinar that explores turning prospects into customers. By the end of this session, you\\'ll know how to: Map […]<\/p>\\n","url":"https:\/\/greenlifeindustryqld.org.au\/event\/understanding-the-customer-journey-webinar\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2026-07-16T16:30:00+10:00","endDate":"2026-07-16T18:30:00+10:00","location":{"@type":"Place","name":"Online","description":"","url":"","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"performer":"Organization"},"ticketed":false}